Every piece is painted to order from your photograph, and you approve a proof before anything is printed. If it is still not right when it arrives, you have 30 days from delivery to return or exchange it, in the condition it arrived in.
Return shipping within the United States is on us. Email support@decorify.com to start a return and we send you a prepaid label to print. If it arrives damaged, we remake it and ship it again at no cost, and you do not need to send the damaged one back.
Once the piece is back with us and we have looked at it, we refund the original payment method within 10 business days. There is no restocking fee.
Full details, including cancellations and digital files: Returns and exchanges.
Questions: support@decorify.com
