What to do if it is not right.
30 days from delivery, for a return or an exchange, in the condition it arrived in. Return shipping within the US is on us.
Send us a photograph of the damage and we remake the piece and ship it again. Nothing to buy, nothing to pay, and you do not need to send the damaged one back.
No. Return shipping within the United States is covered.
Once we have the piece back and have looked at it, the original payment method is refunded within 10 business days.
Yes, within the 30 days above. We cannot resell it, but we would rather take it back than have it sit on a wall disappointing somebody.
That is what the proof is for, and it is free to fix at that stage. If the piece you received does not match the proof you approved, that is our error and we remake it.
If it is wrong on the proof and we printed it anyway, we remake it. If it was as you supplied it and approved it, we will still help — write to us and we will work something out.
