Track my order
Where your painting is, and what to do when tracking goes quiet.
When do I get a tracking number?
By email the moment your piece ships — after your proof is approved and the 4 to 6 business days of making are done.
My tracking has not updated in days
Give it three business days. Scans go missing far more often than parcels do. If it has been longer than that, write to us and we will chase the courier ourselves — you should not have to be the one calling them.
Tracking says delivered but nothing arrived
Check with neighbours and around the property first, and give it 24 hours: parcels are quite often scanned before they are handed over. If it still has not appeared, tell us and we will open a claim and remake the piece.
Can I change the delivery address?
Before your proof is approved, yes, and for free. After that a piece already in production may have to be remade, and we will tell you honestly what that costs before doing anything.
I have lost my confirmation email
Write to us with the email address you ordered with and roughly when. That is enough to find you.
